What We Collect and Why
When you create an account, we collect your name, contact details, and the payment method you use — whether that is bKash, Nagad, or Rocket. This lets us process deposits, verify withdrawals, and keep your wallet history accurate. We also log device identifiers, IP addresses, and
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session timestamps to detect unusual access patterns and protect your account from unauthorised activity. If you contact our support team, that conversation is stored so we can follow up consistently. We do not sell your personal data to third parties. Data shared with payment processors like
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bKash, Nagad, and Rocket is limited to what those services need to complete your transaction. Retention periods vary by data type: transaction records are kept as long as required by applicable financial rules, while session logs are cleared on a rolling basis. You can request a
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copy of your data or ask us to correct inaccurate details at any time through the account settings page or by writing to our support channel. Availability of all features depends on your local law and eligible regions.
Service availability depends on eligible regions and local law. Users should check local rules before opening an account.